The aim is to provide users with information about the COVID-19 outbreak and be a contact point among users and the Hygiene and Public Health Service. To this end, the non-emergency medical call-on service was assigned the task of providing information – 7 days a week, 24 hours a day- about reorganization of healthcare and social services of the territory belonging to the Local Health Authority due to COVID outbreak to both asymptomatic patients and patients with mild or severe symptoms under surveillance who need information and/or contact with the healthcare service and to family members of patients hospitalized in the Tortona COVID hospital. Transforming the non-emergency call-on service into COVID-19 contact point